1. Introduction
This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Zolvarenykharia. Please read this policy carefully before making a purchase.
2. Company Information
Company Name: Zolvarenykharia
Address: Vendersgade 6, 1363 København, Denmark
Email: help@zolvarenykharia.world
Phone: +45 33 14 08 92
3. Right of Withdrawal
In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.
3.1 Withdrawal Period
The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), receive the product.
3.2 Exercising the Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision by contacting us:
- Email: help@zolvarenykharia.world
- Phone: +45 33 14 08 92
- Address: Vendersgade 6, 1363 København, Denmark
You may use the model withdrawal form provided, but it is not obligatory.
4. Return Conditions
4.1 Product Condition
To be eligible for a return, the product must be:
- Unopened and in its original packaging
- In the same condition as when you received it
- Accompanied by proof of purchase
4.2 Return Shipping
You are responsible for the cost of returning the product unless the product was defective or we sent you the wrong item. We recommend using a trackable shipping method.
5. Refund Process
5.1 Refund Timeline
Once we receive your returned product, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 14 business days to your original method of payment.
5.2 Refund Amount
You will receive a full refund of the purchase price, excluding original shipping costs, unless:
- The product shows signs of use or damage
- The product is not in its original condition
- The return is made outside the 14-day withdrawal period
6. Exceptions to Refund Policy
The right of withdrawal does not apply to:
- Products that have been opened and used
- Products that have been damaged due to misuse
- Customized or personalized products
- Products returned after the 14-day withdrawal period
7. Defective Products
If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
8. Return Address
Please send returns to:
Zolvarenykharia
Vendersgade 6
1363 København
Denmark
Please include your order number and reason for return with the package.
9. Processing Time
After we receive your return:
- Inspection: 2-5 business days
- Refund processing: 5-10 business days
- Bank processing: 3-5 business days (depending on your bank)
10. Cancellation Before Shipment
If you wish to cancel your order before it has been shipped, please contact us immediately. We will process a full refund within 5 business days.
11. Contact for Returns
For all return and refund inquiries, please contact us:
Email: help@zolvarenykharia.world
Phone: +45 33 14 08 92
Address: Vendersgade 6, 1363 København, Denmark
Please include your order number in all communications.
12. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.